Fuscan LBC clients use an Account Management System to communicate with Single OS. All the operations (licensing, billing, technical support, etc) are organized in this CRM. Your can use phone support as well! Once you become a client, you'll get access to your account.

We provide 2 levels of  support: Standard and Extended.

STANDARD SUPPORT

Fuscan LBC is a level of automation that includes the following system management options.

- Initial response to non-priority, non-critical support tickets during business hours (8 am - 5 pm GMT) - up to 48 hours

- Initial response to priority, critical tickets (issues related to the software consistency, possible critical bugs & bug fixes, licensing issues, etc) up to 8 hours

- Emergency Bug Fix Escalation - Subject to additional payment

- Emergency hot-fix builds - Subject to additional payment

EXTENDED SUPPORT

- Initial response to non-priority, non-critical support tickets during business hours (8 am - 5 pm GMT) - up to 4 hours

- Initial response to priority, critical tickets (issues related to the software consistency, possible critical bugs & bug fixes, licensing issues, etc) - up to 1 hour

- Initial response out of business hours -  up to 8 hours

- Remote Troubleshooting - Performance Tuning - Emergency hot-fix builds - Included.

The extended support is priced at $320/month and includes four (4) prepaid hours.

NOTES

The Terms of "Standard" and "Extended" support are subject to change and/or customization for any particular client of Single OS LLC.

Please submit Support Ticket to Sales to discuss pricing plans ad support (The link opens page https://www.singleos.com/accounts/submitticket.php).